ACR Neo 3C
- Height: 1040mm
- Width: 490mm
- Depth: 390mm
- Flue Diameter: 125mm
- Fuel: Wood or Multifuel
- Nominal Heat Output: 5kW
- Efficiency: 81%
Most Recent Review
to have a clear view stove and this didnt really get sooty much at all, this one goes black on the side panes almost immediately and needs cleaning every time. The front door isnt too bad. I have tried very expensive kiln dried wood and it still does it. Suggestions welcome. happy to clean it after every use, Im a bit OCD but thought it might work better than this. thanks Simon
Stove expert replied: Most stoves with side glass do blacken slightly on the sides. Log placement can also affect this.
Most Popular Review
you open the door to put on more logs it's a race to get them in without smoke billowing out into the room.
Stove expert replied: The door can be adjusted and guidance for this can be provided. If smoke is coming back into the room not only on initial lighting it is likely to be an installation issue rather than the stove being at fault. The flue height, air requirements and type of flue system etc are all factors to be checked. This problem is due to the installation and further height to the flue system was recommended following an engineers visit undertaken by the UK distributor. A spiromatic cowl was also suggested to aid the gases to lift more effectively and this has not been added. An in line fan would also solve the smoke problem. The issue that the customer has is not to do with the stove.
More reviews for ACR Neo 3C
of hours on the lowest (1 out of 4) settings. It is designed to burn out rather than to be kept on all night which I hadn’t appreciated when I bought it but the ash pan (with the handy lid!) is so easy to remove that it can be fired up and running in 5 minutes. I too had issues with the door which made me panic as the fire was lit, then realised I had dislodged one of the two horizontal grates at the front - it dropped back in the slot easily and problem solved. The latch is absolutely fine and have had no problems. I suppose my only complaint is I would like an even lower setting than the minimum one!
used yet door is not airtight...can see in between door seal and inside. Air wash is poor and told to leave bottom drawer open to assist starting. Smoke smell and visibly enters room when opening door to replenish wood. Could the design be improved by having an inner upper shield to retard smoke leaving the burner?
Stove expert replied: There are door adjustment guidance that has been sent to you which should overcome this issue. Regarding the problems with the smoke coming back into the room and the flue draw, was this measured at the time of installation? It is common that to get a stove started, the door is left slightly ajar, which aids the gases out of the firebox until the flue is warmed. What overall height is the flue? This ideally should be 4.5mtrs. Refer to the manual for more guidance. Have you an airbrick in the room? Have you an anti downdraft cowl on the flue? There can be many reasons why a stove may appear to be problematic and mostly they are to do with the installation and not the stove itself. Further investigation is recommended.
extension, used it every cold day for over a year & now wear t shirts in winter.
Stove expert replied: Great review.