ACR Neo 3C

Overall Rating:

3.5 flames

based on 5 reviews    (View rating breakdown)
Technical Data
  • Height: 1040mm
  • Width: 490mm
  • Depth: 390mm
  • Flue Diameter: 125mm
  • Fuel: Wood or Multifuel
  • Nominal Heat Output: 5kW
  • Efficiency: 81%

Add your review of this stove

Review Ratings Breakdown

Build Quality 4 flames
Quality of finish 4.5 flames
Value for money 3.5 flames
Ease of use 4 flames
Ease of lighting 4 flames
Firebox size 4 flames
How well does the airwash work 2.5 flames
Controllability 4 flames
Handle operation 4 flames
How likely are you to buy it again? 3 flames
What is your overall satisfaction? 3.5 flames

Most Recent Review

  • Great stove, only one issue

    Simon Oakley 2 years ago

    Love the stove, easy to light and great output. We have the one with the 3 panes of glass. Does anyone have a suggestions for best practice to stop the soot accumlating on the glass. We used
    to have a clear view stove and this didnt really get sooty much at all, this one goes black on the side panes almost immediately and needs cleaning every time. The front door isnt too bad. I have tried very expensive kiln dried wood and it still does it. Suggestions welcome. happy to clean it after every use, Im a bit OCD but thought it might work better than this. thanks Simon

    Stove expert replied: Most stoves with side glass do blacken slightly on the sides. Log placement can also affect this.

    Overall rating:

    4.5 flames

Most Popular Review

  • This fire is rubbish

    John Beards 8 years ago

    Recently purchased this stove, after 2 weeks of use and the door doesn't shut properly, I followed their instructions on how to light the fire and ended up with a room full of smoke, every time
    you open the door to put on more logs it's a race to get them in without smoke billowing out into the room.

    Stove expert replied: The door can be adjusted and guidance for this can be provided. If smoke is coming back into the room not only on initial lighting it is likely to be an installation issue rather than the stove being at fault. The flue height, air requirements and type of flue system etc are all factors to be checked. This problem is due to the installation and further height to the flue system was recommended following an engineers visit undertaken by the UK distributor. A spiromatic cowl was also suggested to aid the gases to lift more effectively and this has not been added. An in line fan would also solve the smoke problem. The issue that the customer has is not to do with the stove.

    Overall rating:

    1.5 flames

More reviews for ACR Neo 3C

  • Excellent wood burner

    Jason Wheelet 2 years ago

    Had this in for a couple of months now and it’s excellent. Lights really easily, burns very efficiently (probably too efficiently for small logs, but a decent large log lasts for a good couple
    of hours on the lowest (1 out of 4) settings. It is designed to burn out rather than to be kept on all night which I hadn’t appreciated when I bought it but the ash pan (with the handy lid!) is so easy to remove that it can be fired up and running in 5 minutes. I too had issues with the door which made me panic as the fire was lit, then realised I had dislodged one of the two horizontal grates at the front - it dropped back in the slot easily and problem solved. The latch is absolutely fine and have had no problems. I suppose my only complaint is I would like an even lower setting than the minimum one!
    Overall rating:

    5 flames

  • Frustrating stove

    Des Powe 5 years ago

    This stove looks beautiful but has has given us problems from the start. Had the company back after using only a few times due to door not closing. Burner is just two years old and is not frequently
    used yet door is not airtight...can see in between door seal and inside. Air wash is poor and told to leave bottom drawer open to assist starting. Smoke smell and visibly enters room when opening door to replenish wood. Could the design be improved by having an inner upper shield to retard smoke leaving the burner?

    Stove expert replied: There are door adjustment guidance that has been sent to you which should overcome this issue. Regarding the problems with the smoke coming back into the room and the flue draw, was this measured at the time of installation? It is common that to get a stove started, the door is left slightly ajar, which aids the gases out of the firebox until the flue is warmed. What overall height is the flue? This ideally should be 4.5mtrs. Refer to the manual for more guidance. Have you an airbrick in the room? Have you an anti downdraft cowl on the flue? There can be many reasons why a stove may appear to be problematic and mostly they are to do with the installation and not the stove itself. Further investigation is recommended.

    Overall rating:

    3 flames

  • easy peasy

    7 years ago

    Excellent stove so easy to light, I use 2 firelighters open the ash draw a little then close after its roaring. Burn wood on a nice bed of coal which gets the room up to 25°c & it's a big kitchen
    extension, used it every cold day for over a year & now wear t shirts in winter.

    Stove expert replied: Great review.

    Overall rating:

    5 flames