ACR Neo 3C
- Height: 1040mm
- Width: 490mm
- Depth: 390mm
- Flue Diameter: 125mm
- Fuel: Wood or Multifuel
- Nominal Heat Output: 5kW
- Efficiency: 81%
Most Recent Review
This stove looks beautiful but has has given us problems from the start. Had the company back after using only a few times due to door not closing. Burner is just two years old and is not frequently... [ read more ]
Stove expert replied: There are door adjustment guidance that has been sent to you which should overcome this issue. Regarding the problems with the smoke coming back into the room and the flue draw, was this measured at the time of installation? It is common that to get a stove started, the door is left slightly ajar, which aids the gases out of the firebox until the flue is warmed. What overall height is the flue? This ideally should be 4.5mtrs. Refer to the manual for more guidance. Have you an airbrick in the room? Have you an anti downdraft cowl on the flue? There can be many reasons why a stove may appear to be problematic and mostly they are to do with the installation and not the stove itself. Further investigation is recommended.
Most Popular Review
Recently purchased this stove, after 2 weeks of use and the door doesn't shut properly, I followed their instructions on how to light the fire and ended up with a room full of smoke, every time... [ read more ]
Stove expert replied: The door can be adjusted and guidance for this can be provided. If smoke is coming back into the room not only on initial lighting it is likely to be an installation issue rather than the stove being at fault. The flue height, air requirements and type of flue system etc are all factors to be checked. This problem is due to the installation and further height to the flue system was recommended following an engineers visit undertaken by the UK distributor. A spiromatic cowl was also suggested to aid the gases to lift more effectively and this has not been added. An in line fan would also solve the smoke problem. The issue that the customer has is not to do with the stove.
More reviews for ACR Neo 3C
Excellent stove so easy to light, I use 2 firelighters open the ash draw a little then close after its roaring. Burn wood on a nice bed of coal which gets the room up to 25°c & it's a big kitchen... [ read more ]
Stove expert replied: Great review.