WhatStove?

Review of ACR Neo 3C

This fire is rubbish

John Beards 6 years ago

Recently purchased this stove, after 2 weeks of use and the door doesn't shut properly, I followed their instructions on how to light the fire and ended up with a room full of smoke, every time you open the door to put on more logs it's a race to get them in without smoke billowing out into the room.

Stove expert replied: The door can be adjusted and guidance for this can be provided. If smoke is coming back into the room not only on initial lighting it is likely to be an installation issue rather than the stove being at fault. The flue height, air requirements and type of flue system etc are all factors to be checked. This problem is due to the installation and further height to the flue system was recommended following an engineers visit undertaken by the UK distributor. A spiromatic cowl was also suggested to aid the gases to lift more effectively and this has not been added. An in line fan would also solve the smoke problem. The issue that the customer has is not to do with the stove.

Overall rating:

1.5 flames

Build Quality 3 flames (avg 4.2)
Quality of finish 3 flames (avg 4.4)
Value for money 1 flames (avg 3.6)
Ease of use 1 flames (avg 3.8)
Ease of lighting 1 flames (avg 3.8)
Firebox size 1 flames (avg 4)
How well does the airwash work 1 flames (avg 2.6)
Controllability 3 flames (avg 4.2)
Handle operation 3 flames (avg 4)
How likely are you to buy it again? 1 flames (avg 3)
What is your overall satisfaction? 1 flames (avg 3.4)