Woolly Mammoth 5 Stove

3.5 flames

Woolly Mammoth is a buget 5kW Stove which can be ordered as DEFRA approved. 

More reviews for Woolly Mammoth 5 Stove

• Disappointed

  Lynn Featherstone 2 years ago

  I bought this on recommendation of the installer as a replacement for existing poor quality burner. After approx 6 months of using it the glass looked scratched though was still smooth to touch
  . The installer replaced the glass, now a further 12 months on the glass again looks scratched. Also the ruttle handle has never worked from installation.
  ...[ read more ]

  Stove expert replied: Glass crazing/scratching is often due to the fuel being burnt having a high sulphur content.

  Overall rating:

  2.5 flames

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• Woolly Mammoth 5kw

  Brian Beckley 3 years ago

  Having brought a new Woolly Mammoth 5kw December 12th 2020 and for £399 pounds seems you get what you pay for, I found the quality quite basic, casing made from steel with a cast iron boor,
  The secondary air control and primary air control make very little difference when used to control the burn rate and the riddler control is very stiff to use if left fully in, After two weeks of small fires building up to full blown fires one of the side fire bricks broke, Manufacturers said "sadly Fire Bricks are classed as perishable" but are available only as a full set £46.95 including delivery. my conclusion is we should have paid a little bit more for build quality and maybe a better customer service.
  ...[ read more ]

  Stove expert replied: It is common practise for the liners within the stove to not be covered under warranty, these are consumable and can be easily damaged. Liners can however be custom cut to save having to purchase a whole set from stove spare suppliers which is worth bearing in mind.

  Overall rating:

  3 flames

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  • 107 This is helpful 57 This is unhelpful

• Poor build quality.

  Paul Clark 4 years ago

  The first stove purchased had a shabby build quality including a hinge that was 4mm proud of the other. This meant air was getting into the stove causing logs to burn quickly without being able
  to shut it down as you would any other stove. After much fuss from the supplier (They first tried blaming my installer then me!), they accepted a return & said they''d return it to the manufacturer. They sent a replacement but didn't supply their courier with a pallet. It fell heavily in transit. Upon installation by a very experienced HETAS engineer this stove has no ability at all to shut down. I raised this issue with the supplier & this time they blamed me for buying an "entry level stove"! £500 for a 4.9kw is not entry level & even if it was it should be fit for purpose. They have since informed me by email that this stove does not "shut down" - who wants a log burner that you cannot control? If this is the case, why is it fitted (albeit poor quality) with air vents & controls? The customer service has been appalling from start to finish. I am now forced to contact trading standards & look at a bank charge back or court action. Based on my experience I would not buy anything from these people let alone this poor stove.
  ...[ read more ]

  Stove expert replied: This stove is produced so that it complies to the current regulations for smoke controlled areas and therefore the air controls will not fully close which is quite normal. This does not mean however, that the stove should be uncontrollable. The flue draw test taken on installation should comply to that recommended by the manufacturer. If the draw is in excess, then the likely hood is that you will use more fuel and get a poor heat output as a result of the heat being sucked up the chimney. The door seals need to fit well and you can test this by shutting a piece of A4 paper between the door and body of the stove (when cold), if you can pull it out then adjustments need to be made to improve the seal. If all of the above are satisfactory, then a flue damper can be fitted that will give you manual control on the flue draw, which should help to get better control and getting further assistance from your installer is advised.

  Overall rating:

  2 flames

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  • 147 This is helpful 91 This is unhelpful