Review of The Flatford 6kw

Hope they've sorted out the glitches since I purchased mine

Gill A 9 years ago

I bought this on the recommendation of an extremely reputable local supplier/fitter because I needed a stove that would fit in a small space. I've had it for just over two years and can only echo the criticisms made about the firebricks, door-rope and so on. I gather from some of the more recent reviews that these problems may have been attended to, but on the basis of my experience I wouldn't buy from this manufacturer again. Customer service was pretty poor, too: when two consecutive sets of firebricks shattered shortly after the stove was fitted, Chesney denied that this had ever happened to any other customer!

Overall rating:

3 flames

Build Quality 3 flames (avg 4)
Quality of finish 3 flames (avg 4)
Value for money 3 flames (avg 3.7)
Ease of use 4 flames (avg 4.4)
Ease of lighting 4 flames (avg 4.4)
Firebox size 3 flames (avg 3.7)
How well does the airwash work 3 flames (avg 4.4)
Controllability 3 flames (avg 4.2)
Handle operation 3 flames (avg 3.5)
How likely are you to buy it again? 1 flames (avg 3.7)
What is your overall satisfaction? 2 flames (avg 3.8)