The Langdale is a new stove from Town and Country stoves and is available in two different heights.
- Height: 755mm
- Width: 512mm
- Depth: 457mm
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to us that the glass is not covered by the warranty. We also contacted Town and Country directly who wanted photographs and the serial number of the stove, but likewise dismissed our claim. We have contacted Citizen Advice Consumer Service who have advised us that under the Consumer Rights Act 2015, any goods provided by a trader to a consumer should be of satisfactory quality, which means they should be free from fault, last a reasonable amount of time, do what they're designed to do and be safe. As the stove was not working properly (and arguable unsafe to use) with the cracked glass we had to buy a replacement for close to £190. The local supplier has agreed to install the glass free of charge, but we still had to fork out close to £200 to get the replacement glass. We are extremely disappointed in Town and Country. Surely, the glass should last more than a few months and if it does not it is reasonable to assume that there is an underlying material fault that caused the glass to fail after such a short time. We can only hope that the replacement glass will last considerably longer as we cannot afford to pay out close to £200 every 4-6 months.There are also two minor issues with the stove: the clean air technology does not work - the glass gets black despite stringently adhering to the instructions we have been given by the local supplier on how to use the two leavers. Lastly, the door is very difficult to close. The lever can be adjusted but ours is already down to the minimum and still the lever scrapes against the ''latch'' which means that the door is a bit difficult to close.
Stove expert replied: Glass is not covered by any manufacturer, if it cracks it can be down to various factors, it could have been knocked when loading the stove, it could be a stress point from the securing parts. It can be compared to a windscreen going on a car, sometimes the cause is obvious, like a stone hitting it and at other times a crack can appear seemingly from nowhere, would you expect the manufacturer to pay for the replacement after a few months of use? Regarding the clean air technology, have you re-read the manual to check that the guidance given matches the manufacturers instructions? Are you using dry and seasoned wood with a moisture content of less than 20%? Is there enough air getting into the stove to ensure a good rate of burn - a stove should not slumber for prolonged periods. Perhaps the door needs adjustment to assist the closure of it, again there may be guidance in the manual that comes with the stove.
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Stove expert replied: Please check that there is plenty of air in the room as this may be the cause, check the output of stove and amount of free air that is required for this. It sounds like the gases are not getting away from the firebox effectively hence the fuel is burning too slowly causing glass discoloration, a stove thermometer will also mean you can check how the stove is operating so this would also prove a beneficial purchase.
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after start of best burn area on thermostat, glass that started to soot up begins to burn off. Also need to reload when initial fuel can be broken up with poker to make good hot ember bed for next fuel. Put next fuel in place and use left lever to let in air and maintain 300F. As the thermostat temperature moves up towards 400F close the vent down to control room temperature but don't let stove drop below 300F unless burning out as glass would start to soot up if burning below 300F for long periods. If room temperature is too hot when stove is burning at minimum 300F open a door or window to control room temperature. I have found this stove needs 300F for the air wash to work efficiently.
Stove expert replied: A stove flue thermostat is an excellent way to maintain the most efficient and effective rate of burn, a must to any stove user.
to have a direct vent pipe installed from the outside directly to the stove. It improved (it was a disaster without it) but I still can''t recommend it. The worst bit is we were told the Langdale had an airwash system (well.....don''t believe everything you''re told). The most annoying thing is the grate inside is completely fixed and static making cleaning so fiddly. The side grates sit so close to the glass one must devise an implement (smaller than a toothbrush) to chivy in-between grate and glass. They stupidly are not removeable so each and every clean is a chore. I burn only wood and it is well seasoned and dry.