Esse W35 range cooker

More reviews for Esse W35 range cooker (page 1 of 2)

• Don't buy Esse if you live in a country area!!

  Simon Walshe 2 years ago

  My Esse cooker is out of warranty and nobody will travel to the Cockermouth area to repair an electric Esse range cooker - Esse said they didn't have anyone prepared to come out. - which isn... [ read more ]

  Stove expert replied: The repair of this stove is due to take place tomorrow and the part has been offered at a discounted rate through Esse direct. Esse can supply a chargeable service visit including call out fee labour charges and mileage if required.

  Overall rating:

  1.5 flames

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• All may not be lost......

  Christopher Disney 3 years ago

  I tried one last clean to original new condition and discovered two new requirements: first, the right hand smoke channel needs to be cleaned more than you think. Ours was partly blocked at... [ read more ]

  Overall rating:

  3.5 flames

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  • 1 comment
  • 152 This is helpful 120 This is unhelpful

• Esse-- Very disappointed

  David Loneragan 3 years ago

  I am writing from Australia, and the Esse stove we bought has been a HUGE disappointment. I have operated wood burning stoves before (the wonderful local stove "Everhot"which we used to heat... [ read more ]

  Overall rating:

  1.5 flames

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  • 152 This is helpful 137 This is unhelpful

• Disappointed in France

  Ian Carr 4 years ago

  W35 installed 4 years ago, it has never worked as well as the manufacturers promised. It constantly sooted and tarred up even with dry wood. We contacted Esse UK and the French official agent... [ read more ]

  Stove expert replied: We have received an email from the installer who states that they undertook a site visit where they did a de-coke on the system which took 8hrs. They found that a failure of providing a thermal bypass as they recommended to the customer and the use of wet wood with a moisture content greater than 25% has led to the system not being able to operate successfully. After cleaning the system they tested it and had the oven up to 220 degrees and all 7 radiators were hot. The puddles of brown liquid produced were from condensation and due to wet fuel and a cold boiler as there is no thermal bypass. If these are corrected there would undoubtedly be a big improvement in the stove operation.

  Overall rating:

  1.5 flames

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  • 1 comment
  • 192 This is helpful 108 This is unhelpful

• esse wood burding cooker

  Lucas Armstrong 4 years ago

  After buying the Esse wood burning cooker brand new and using logs 5 years old and dry, this stove was the worst thing I have ever purchased in my life. After 1 year of living with smoke I sold... [ read more ]

  Stove expert replied: You do not say what the replacement was. Seems strange that one stove failed to worked effectively while another works well in the same flue system. Smoke back into the room is normally due to a poor draw on the flue system especially if the wood is correctly seasoned.

  Overall rating:

  0.5 flames

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  • 181 This is helpful 179 This is unhelpful

• Does everything we hoped it would.

  Ruth Buckley 5 years ago

  I was a little anxious having read some mixed reviews of this stove but after 4 months use (continuously in the colder months and just in the evenings now) I am relieved to say we are really... [ read more ]

  Overall rating:

  4.5 flames

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  • 155 This is helpful 124 This is unhelpful

• Customer service also appaling in belgium

  Geerts Jp 5 years ago

  We have installed a Esse W35 for a customer in Gent Belgium. The flue was not ideal . After contacting the importer we had a test with a exhaust-ventilator until we had 20 Pa draft in the flue... [ read more ]

  Overall rating:

  2 flames

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• Esse W35

  Francis Everington 5 years ago

  The only reason I would not buy one again is because the customer service is appalling. We live in the alps and this thing gets the water store to 65 degrees (560 Litre tank), and heats up 18... [ read more ]

  Overall rating:

  4 flames

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  • 188 This is helpful 143 This is unhelpful

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