Esse W35 range cooker

3 flames

The Esse W35 has a thermostatically controlled boiler with an output of 33,000btu's.

More reviews for Esse W35 range cooker (page 1 of 2)

• Don't buy Esse if you live in a country area!!

  Simon Walshe 8 years ago

  My Esse cooker is out of warranty and nobody will travel to the Cockermouth area to repair an electric Esse range cooker - Esse said they didn't have anyone prepared to come out. - which isn
  't very good.
  ...[ read more ]

  Stove expert replied: The repair of this stove is due to take place tomorrow and the part has been offered at a discounted rate through Esse direct. Esse can supply a chargeable service visit including call out fee labour charges and mileage if required.

  Overall rating:

  1.5 flames

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• All may not be lost......

  Christopher Disney 9 years ago

  We too were driven to despair by our Esse W35 and had decided to ditch it. It struggled to get the oven to even Hot and left lots of unburnt charcoal behind every burn. It was a pain.I tried
  one last clean to original new condition and discovered two new requirements: first, the right hand smoke channel needs to be cleaned more than you think. Ours was partly blocked at the rear, its wider than you think. Make sure its squeaky clean right to the back and clear the muck out via the between-the-ovens slot. Secondly, clear the air intake at the left hand base of the firebox. Esse don't even mention this in the manual but there is an air intake down there controlled by the thermostat. Clean out the firebox then undo the L-shaped plate, pull out the lower left firebricks and lift out the perforated steel plate. Clean out any ash until you can see the air opening and the thermostat plate operating behind it.I don't know which of these two operations transformed the stove's operation but it has worked perfectly since: rads warm/hot and oven routinely 175-200 degrees vs 140-150. Give it a try.
  ...[ read more ]
  Overall rating:

  3.5 flames

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  • 355 This is helpful 211 This is unhelpful

• Esse-- Very disappointed

  David Loneragan 9 years ago

  I am writing from Australia, and the Esse stove we bought has been a HUGE disappointment. I have operated wood burning stoves before (the wonderful local stove "Everhot"which we used to heat
  water and bake bread), and also various wood fired heaters. The Esse runs our 4 radiators well enough, but we have NEVER been able to use the oven. We use what we think is probably properly seasoned wood, but the stove seems to need cleaning every 3 weeks. Every time you open the door, a lot of smoke does come out. The fire has no draught/draw to the firebox at all. After only one year, one oven door spring failed, and the hinge covers for the hot plate covers came loose. Very disappointed.
  ...[ read more ]
  Overall rating:

  1.5 flames

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  • 317 This is helpful 222 This is unhelpful

• Disappointed in France

  Ian Carr 10 years ago

  W35 installed 4 years ago, it has never worked as well as the manufacturers promised. It constantly sooted and tarred up even with dry wood. We contacted Esse UK and the French official agent
  installers returned to see what was wrong. They were not helpful (although we ran several wood-burning central heating ranges with no problems aver the last 30 years) we were treated as novices. They refused to do anything to resolve the problem. Perhaps they didn't know what to do! Eventually, just recently, we removed the "grid" supposed to reduce smoke pollution which is at the top of the firebox. The range now draws much better and soots up far less, but still the oven never gets very hot and we can only run a towel rail and three radiators. Enamel now flaking off the top.
  ...[ read more ]

  Stove expert replied: We have received an email from the installer who states that they undertook a site visit where they did a de-coke on the system which took 8hrs. They found that a failure of providing a thermal bypass as they recommended to the customer and the use of wet wood with a moisture content greater than 25% has led to the system not being able to operate successfully. After cleaning the system they tested it and had the oven up to 220 degrees and all 7 radiators were hot. The puddles of brown liquid produced were from condensation and due to wet fuel and a cold boiler as there is no thermal bypass. If these are corrected there would undoubtedly be a big improvement in the stove operation.

  Overall rating:

  1.5 flames

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  • 367 This is helpful 180 This is unhelpful

• esse wood burding cooker

  Lucas Armstrong 10 years ago

  After buying the Esse wood burning cooker brand new and using logs 5 years old and dry, this stove was the worst thing I have ever purchased in my life. After 1 year of living with smoke I sold
  it lost 3 thousand pounds. I was doing this wrong and that wrong I was told, I then bought another at a lot less money and it has worked like a dream without changing a thing.
  ...[ read more ]

  Stove expert replied: You do not say what the replacement was. Seems strange that one stove failed to worked effectively while another works well in the same flue system. Smoke back into the room is normally due to a poor draw on the flue system especially if the wood is correctly seasoned.

  Overall rating:

  0.5 flames

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  • 348 This is helpful 272 This is unhelpful

• Does everything we hoped it would.

  Ruth Buckley 11 years ago

  I was a little anxious having read some mixed reviews of this stove but after 4 months use (continuously in the colder months and just in the evenings now) I am relieved to say we are really
  pleased with its performance. It heats 4 smallish radiators (approx 1 - 1.5kw each) to piping hot and does all our hot water and most of our cooking with no problems at all. I make all our bread, cakes and evening meals on it even now (June). You can boil a kettle about 20min from lighting. Keeping fire in overnight is very easy with the right wood - our seasoned hornbeam still left a bed of embers 24 hours after last loading - other woods burn much quicker. It gives out surprisingly little heat to the room - definitely an advantage for summer cooking but if I had known this I would have installed a radiator in the kitchen for winter use. It does get through a lot of wood - we use at least one large basket of logs an evening but this would probably be less if I didn't do so much baking (requiring the oven to be on 'Very Hot').
  ...[ read more ]
  Overall rating:

  4.5 flames

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  • 333 This is helpful 208 This is unhelpful

• Customer service also appaling in belgium

  Geerts Jp 11 years ago

  We have installed a Esse W35 for a customer in Gent Belgium. The flue was not ideal . After contacting the importer we had a test with a exhaust-ventilator until we had 20 Pa draft in the flue
  . This should be more then enough acording the manual. Result ......there was stil smoke comming from the Firebox when opening the door gently. The cooking plate just reached 190°C surface temp after 2 hours. This all while a ladomat is preventing the boiler temp to drop below 61°C . The test proved us that this W35 does not work as it should. We found out that the importer was not competent enough to give us the required support. Last week we contacted Esse in england directly about the poor service in Belgium with no reaction at all. Today we received a official letter from the Belgian importer denying the results of the test on the w35 and refusing any responsability ? Very strange, not? While all we were asking was some proffesional support. This is the most worse aftersales service ever in my entire career. Jp , installer of renewable energy-systems
  ...[ read more ]
  Overall rating:

  2 flames

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  • 389 This is helpful 252 This is unhelpful

• Esse W35

  Francis Everington 11 years ago

  The only reason I would not buy one again is because the customer service is appalling. We live in the alps and this thing gets the water store to 65 degrees (560 Litre tank), and heats up 18
  radiators in a 400sqm home at 2000 ft elevation. We cook on it every day with ease. Because we have very good wood and an excellent flue we rarely have to clean it. If you dont have a good dry wood supplier and more importantly a good flue then you will have problems. We are very satisfied with the Esse W35, but that is no surprise because we did out homework.
  ...[ read more ]
  Overall rating:

  4 flames

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  • 353 This is helpful 225 This is unhelpful

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