Dimplex Langbrook 5kW
Most Recent Review
Bought this stove last year and after only using it for 3 months the baffle plate has completely sunk and split. I contacted Dimplex who then tell me baffle plates are not covered under the... [ read more ]
Stove expert replied: Consumable products are not covered by any manufacturer, as you have only used the stove for 3 months and had this failure I would look at how hard you are operating it or the flue draw as this is a short space of time for this to happen. It could be caused by an over-drawing flue that is causing the stove to work hard even with the controls shut down. If this is the case if this is not corrected further damage will be caused to the appliance. I would suggest getting a stove thermostat so you can check the operating temperature is within the parameters suggested by the manufacturer.
Most Popular Review
Comment already posted but not answered.After having newly purchased and positioned the stove I equally have to wrench at the handle pulling the stove out of its original position. My wife can... [ read more ]
Stove expert replied: The handle should be able to be released by using a releasing spray (WD40) when the stove is cold, ideally take the door off and let is soak for a while. If you can remove the handle and clean the mechanism this would also improve its operational movement. There is also some silicone based produced that is heat resistant which may possibly help on the market. The stove should not move when you open the door as this can cause a problem with the flue seal. The glass cracking can happen at any time and often there is no obvious reason for this, very unfortunate. If the stove is still under warranty I would go back to the supplier if you can't get easy movement in operating the handle.