Dimplex Langbrook 5kW
Most Recent Review
10 year warranty, absolute rubbish. Very expensive product for cheap shabby parts and with poor after sales.
Stove expert replied: Consumable products are not covered by any manufacturer, as you have only used the stove for 3 months and had this failure I would look at how hard you are operating it or the flue draw as this is a short space of time for this to happen. It could be caused by an over-drawing flue that is causing the stove to work hard even with the controls shut down. If this is the case if this is not corrected further damage will be caused to the appliance. I would suggest getting a stove thermostat so you can check the operating temperature is within the parameters suggested by the manufacturer.
Most Popular Review
can't budge the handle. Can we have some advice on this? Sounds like a common problem. Glass cracked on 3rd low level burn. Still think the Stove is a good one though. Hope after sales support is as good.
Stove expert replied: The handle should be able to be released by using a releasing spray (WD40) when the stove is cold, ideally take the door off and let is soak for a while. If you can remove the handle and clean the mechanism this would also improve its operational movement. There is also some silicone based produced that is heat resistant which may possibly help on the market. The stove should not move when you open the door as this can cause a problem with the flue seal. The glass cracking can happen at any time and often there is no obvious reason for this, very unfortunate. If the stove is still under warranty I would go back to the supplier if you can't get easy movement in operating the handle.