Review of Woodwarm Pheonix FireGem 5kw

Riddle grate problems

Marie Goddard 5 months ago

We gave had our phoenix firegem for 4 months and the riddle grate had already wrapped badly to the point you can''t close grates shut for log burning even though we've had controls set low. Anybody else had this issue

Stove expert replied: It would appear that the stove has become too hot, (it has been working at a higher than recommended temperature). This could be a flue draw problem which should be investigated further to prevent further damage.

Overall rating:

3.5 flames

Build Quality 3 flames (avg 4.3)
Quality of finish 4 flames (avg 4.8)
Value for money 4 flames (avg 4.4)
Ease of use 4 flames (avg 4.6)
Ease of lighting 5 flames (avg 4.9)
Firebox size 5 flames (avg 4.7)
How well does the airwash work 4 flames (avg 4.8)
Controllability 4 flames (avg 4.8)
Handle operation 4 flames (avg 4.7)
How likely are you to buy it again? 1 flames (avg 3.7)
What is your overall satisfaction? 2 flames (avg 3.9)
  • Respond
  • You find this unhelpful