Review of Woodwarm Pheonix FireGem 5kw
Great looking, great engineering, but annoying noises during Use
Opted for this contemporary looking stove as it looks greats and felt well built. Easy to light, controllable air flow / air wash. Very soon after lighting this stove, it began making annoying expansion noises until it was up to a static temperature e.g. 200 C and then as the stove cooled it again made noises, tings and pings. Once we were tuned into these noises it became very annoying. We've had experience of a Dovre 250 MF and that made no noises in comparison. Our very helpful shop / fitter replaced with a 2nd one and although the noises were less they were still there. This is not a cheap stove and I expected better.Excellent customer service from our local shop / fitter and we swapped for a 3 rd time to another make / model - a HETA 45 Inspire, which apart from the odd noise is silent in comparison.