Review of Woodwarm Pheonix FireGem 5kw

Blanking plug fallen out

Don Stenhouse 3 years ago

I''ve had 2 Phoenix FireGem kw fitted since February 2017 and I have had the same problem with both of them the blanking plugs falling out of the back of the fire.

The rest of the fire I cant fault.

Stove expert replied: Strange to have two stoves with same problem, are these kept in by twisting and locking in place or just with sealant?

Overall rating:

4 flames

Build Quality 3 flames (avg 4.3)
Quality of finish 4 flames (avg 4.8)
Value for money 4 flames (avg 4.4)
Ease of use 4 flames (avg 4.6)
Ease of lighting 4 flames (avg 4.9)
Firebox size 4 flames (avg 4.7)
How well does the airwash work 4 flames (avg 4.8)
Controllability 4 flames (avg 4.8)
Handle operation 4 flames (avg 4.7)
How likely are you to buy it again? 3 flames (avg 3.7)
What is your overall satisfaction? 4 flames (avg 3.9)