Review of Stratford EB 25 HE
Extremely disappointed in the Stratford stoveThis is our second in 9 years with the same problem cracked at open ending owing to gas leaks. Also disappointed in sales team and way it was handled. Never would encourage anyone to buy a Stratford boiler. I will certainly be reviewing product at every opportunity.
Stove expert replied: The Stratford boiler brand has provided a good product over many years and it is disappointing that you have had a problem with two units. Stress cracks around the door opening are very uncommon, gas leakage should not occur into the room as the draught from the chimney should be adequate to prevent them from coming into the room as it should be an up draught normally, that is unless there is a down-draught problem which is not the fault of the stove. There is currently a 7 year warranty available on Stratford Boilers, have you taken this up with your dealer who in turn can contact the manufacturer?