Review of Stratford EB 25 HE


Christopher Taberner 6 years ago

We bought the stove in september and had it fitted by hetas approved engineers but right from the first week we had problems with it not heating radiators and not being able to control the burn rate.The engineers have been back about five times but we can still not get it to heat radiators and it does not put much heat into the room, this is despite burning approx 10 tons of wood so far, we have had a hetas inspector out to check out the installation but this is mainly concerned with building regs rather than performance.We are not sure what to do next but feel sure that either the stove is not right or that there is a problem somewhere with the installation.Very dissapointed

Stove expert replied: If the stove is working hard and you are not able to shut is down it may be an over-drawing flue preventing the heat from going to the water. A flue damper or stabilizer can be fitted so that more control can be achieved and this would help to keep more heat in the firebox so that it transfers to the water effectively. Your installer should be able to advise further. It may also be worth trying smokeless fuel to see if the performance improves.

Overall rating:

3.5 flames

Build Quality 5 flames (avg 3.8)
Quality of finish 5 flames (avg 4.3)
Value for money 1 flames (avg 2.8)
Ease of use 2 flames (avg 3.3)
Ease of lighting 5 flames (avg 4.1)
Firebox size 5 flames (avg 4.2)
How well does the airwash work 5 flames (avg 3.8)
Controllability 1 flames (avg 3.5)
Handle operation 5 flames (avg 3.4)
How likely are you to buy it again? 1 flames (avg 3.1)
What is your overall satisfaction? 1 flames (avg 3.4)