Review of Stratford EB 20 HE

Not happy with this stove

Aine Kelly 2 years ago

Bought this stove in 2017 and was never happy with it from day 1. It heats the water ok but no heat to the room. I have to keep it stocked up with fuel continuously and still no heat. You have to be up very close to feel any heat. The room it''s in is cold in the morning no matter how much fuel I burn in it. I have made enquires from the company who made it and supplied it but got nowhere. It was supposed to heat up to 16 radiators but I cannot get it to heat 10 rads. Not at all happy with this stove. Also the door handle gets very hot when the stove is lit.

Stove expert replied: This boiler stove can produce between 2 and 6kW's in to the room, was this checked to ensure that it meets the rooms heating requirements that it is installed in? The boiler says that it can produce upto 18kW's to water, again were the calculations undertaken to ensure that this is adequate for the domestic hot water and radiator circuit? You say you have 10 radiators, these can range from small single panel to large double panelled radiators and their demands vary greatly in what heat is required etc; It is essential that prior to purchasing any boiler the heat load calculations are undertaken by a suitable heating engineer.

Overall rating:

2.5 flames

Build Quality 4 flames (avg 4.2)
Quality of finish 4 flames (avg 4.2)
Value for money 1 flames (avg 3.7)
Ease of use 3 flames (avg 4.5)
Ease of lighting 3 flames (avg 4.6)
Firebox size 5 flames (avg 4.7)
How well does the airwash work 2 flames (avg 2.9)
Controllability 3 flames (avg 4.2)
Handle operation 1 flames (avg 2.7)
How likely are you to buy it again? 1 flames (avg 3.8)
What is your overall satisfaction? 1 flames (avg 3.8)