WhatStove?

Review of Stratford EB 20 HE

Stratford Ecoboiler wood

Paul Cooper 3 years ago

Fitted 3 years ago, burn well seasoned wood.

Is leaking inside the firebox at the back , typically behind a cover which can't be removed so it's very unlikely I can have it repaired ,,, 7 year warranty,,,,, Stratford did not want to know. Sooooo many conditions and boxes to tick it's impossible.

I am really disappointed as this stove was brilliant.

I do want another one but feel let down for the poor customer service and bad weld..........

Stove expert replied: The seven year warranty on these stoves works well providing that the conditions have been met that the manufacturer states when a new boiler stove is supplied. Their warranty statement is "As long as your stove has been purchased from one of our authorised dealers and installed following regulations governing the fitting of wood-burning and solid fuel appliances in the country of installation, our guarantee comes as standard." Should you make a claim the manufacturer will send details of what information is required, which should be quite straight forward, and then the claim can proceed. Without further information from the above, it would appear that something has not complied fully with the manufacturers requirements for this claim to be able to proceed..

Overall rating:

2.5 flames

Build Quality 1 flames (avg 4.2)
Quality of finish 1 flames (avg 4.2)
Value for money 1 flames (avg 3.7)
Ease of use 4 flames (avg 4.5)
Ease of lighting 4 flames (avg 4.6)
Firebox size 4 flames (avg 4.7)
How well does the airwash work 2 flames (avg 2.9)
Controllability 4 flames (avg 4.2)
Handle operation 3 flames (avg 2.7)
How likely are you to buy it again? 1 flames (avg 3.8)
What is your overall satisfaction? 1 flames (avg 3.8)