WhatStove?

Review of Stovax Stockton 5 stove

Stovax stockton 5

R Cranston 12 years ago

I'd never buy another Stovax product. Even the installer rates their after sales as poor. Still waiting for replacement glass (over 2 months) after it failed under warranty. Truly appalling customer services. They are rude and incompetent . Its not a bad stove but if they won't support an existing customer they won't get mine in the future.

Stove expert replied: Glass is not normally covered by warranty, have you been dealing with the supplier or Stovax direct?

Overall rating:

2.5 flames

Build Quality 3 flames (avg 3.9)
Quality of finish 3 flames (avg 4.1)
Value for money 2 flames (avg 3.5)
Ease of use 3 flames (avg 3.7)
Ease of lighting 3 flames (avg 3.9)
Firebox size 3 flames (avg 3.3)
How well does the airwash work 3 flames (avg 3.1)
Controllability 3 flames (avg 3.2)
Handle operation 2 flames (avg 3.2)
How likely are you to buy it again? 1 flames (avg 3.1)
What is your overall satisfaction? 1 flames (avg 3.4)

  • R CRANSTON said 11 years ago:

    In fairness Stovax did send replacement glass eventually with rope and sealant. They originally sent me a latch for a stove I did not own. Very strange that the glass started to bubble.