WhatStove?

Review of Parkray Consort 9

Very Disappointed

Barbra Barker 8 months ago

This was our first ever stove and approximately 9 months after installation it started to rust at the top, it progressively got worse and after about 18 months we contacted Parkray as we had heard they had coating issues. They refused to speak to us and we had to go through our installer, they told him the pictures we had provided of the rust looked like a clothing issue and to go away. We spoke to another installer and he told us he''d taken out many Parkrays for this issue and that we should try again, we did and we got nowhere. We are now about to replace a 3 year old stove with a different brand at our own significant expense and we are shocked that we are in this position but the stove looks scruffy and ancient. Compared the the Chesney we have fitted in another room the Parkray Consort 9 is dreadful and Parkray's after sales service and support is even worse.

Stove expert replied: I have experience of Parkray stoves having a problem with paint issues and when this has occurred the stoves have been replaced under warranty without any problem. Your supplier should inform Hunter with all the relevant details if this occurs during the warranty period, if it is not a major problem, paint can be supplied to respray the affected area. .

Overall rating:

2.5 flames

Build Quality 3 flames (avg 2.6)
Quality of finish 1 flames (avg 3.1)
Value for money 1 flames (avg 2.3)
Ease of use 3 flames (avg 3)
Ease of lighting 5 flames (avg 3.4)
Firebox size 5 flames (avg 3.3)
How well does the airwash work 3 flames (avg 2.8)
Controllability 3 flames (avg 3.1)
Handle operation 3 flames (avg 3.2)
How likely are you to buy it again? 1 flames (avg 2.4)
What is your overall satisfaction? 2 flames (avg 2.4)