Review of Parkray Consort 9
bought the consort 9 multi fuel stove 2 years ago, was very happy with it until it started leaking. Parkray took a month to sort out which left us with no heating, sent another parkray consort 9 out had it reinstalled to find out a week later the two doors were not shutting tightly. Have not got onto parkray as I don''t want to wait another month without heating to get it sorted. Would not buy another parkray fire lost all faith in them, after customer service is poor. Very disappointed.
Stove expert replied: Door adjustment should be covered in the manual that comes with the stove and should be undertaken to prevent possible damage should the stove not be controllable due to the amount of air getting into it. Following up this with the manufacturer is important and should not be left.