Review of Parkray Consort 9
Parkray Consort 9 glass
We had this burner installed in September 2012 in our kitchen come snug. We mostly sit in our front room in the winter months using the burner in the kitchen only to dry washing because our dogs find it too hot with both on all the time.The fire in the front room was in when we moved in in Nov 2011 and no problems with the glass panels in the doors. Unfortunately the same can't be said for the Parkray Consort 9 in our kitchen. In Feb and March this yr both glass panels cracked. The fire wasn't blazing or mega hot it was just ticking over nicely. When I contacted the company who we purchased it from and stated we believed there was a fault with the glass, ironically we were informed the glass only has a life span of 3.5 yrs despite not used 365 days a yr. This information should be provided to purchasers so they know every 3.5yrs they will be expected to pay approx £150 to replace the glass doors. Not happy with this make and definitely not purchasing this make again.
Stove expert replied: Glass does not come with a life time so it seems strange that you were given this information and it is not covered by a manufacturers warranty, It is classed as a consumable part and I feel that you have been very unlucky for both to crack at the same time. This is unusual, what fuel were you burning? Some fuels when burning slowly can produce more gas than is being removed from the firebox, that builds up and can cause it to ignite and this may be what caused the glass failure.