Review of Parkray Compact Consort 5
Smoking
We had a Parkray 5 installed in December by a professional stove supplier and we love it , ! However we also had a chimney liner installed at the same time , we never had a problem with our old wood burner , it just needed updating. since having the liner installed , every time we open the Parkray 5 door to reload , fumes / smoke bellow out into the room , we obviously have the damper open before we open the Parkray door .we've even tried opening our windows in case there isn't enough draught .....the company that installed it can see no reason why this should be happening and were frankly unhelpful......might it be worth taking out the top fire brick to enable the smoke to access the chimney direct , as with the brick in place the smoke is pushed towards the glass....any ideas please ?
Stove expert replied: There may not be enough free air in the room, if the house is well insulated. What height is the flue system (ideally 4.5mtrs is best). Have you another chimney in the property? What fuel are you using and if wood, is it dry, well seasoned and with a moisture content of less than 20%? Is there an anti-down draught cowl on the top of the liner? I would not remove any of the internal parts as they are there for a reason,. This is likely to be to do with the installation and requires further investigation so that refueling is not a problem for you.