WhatStove?

Review of Parkray Aspect 4 stove

Horrendous customer service

Neil Bailey 5 years ago

Spent £1000 on a Hunter aspect 5 stove.

After four months the paint is coming off it and it is appearing to rust.

Contacted retailer who forwarded photos of the faults.

Hunter stoves have a accused me of either wiping the stove with a damp cloth or having a damp house!

This manufacturer will judge your complaint without even examining the stove.

They have also said I have voided the warranty due to one of the above reasons.

It seems my retailer have had this problem with other Hunter stoves recently.

I can't recommend buying a Hunter stove.

They will assume you have done something wrong, with no proof whatsoever and you will end up with a rust bucket for your £1000.

Will be taking this further.

Stove expert replied: Once the paint has cured (usually after the first few firings) it forms a hard durable surface unless it has not adhered to the metal of the stove, Normally this can be easily remedied by a light sanding and cleaning of the area and re-spraying it (again the curing process will need to occur on the new paint surfaces) Manufacturers normally require the serial number of the stove to follow up any warranty claim such as this..

Overall rating:

2.5 flames

Build Quality 1 flames (avg 3.3)
Quality of finish 1 flames (avg 3.2)
Value for money 1 flames (avg 2.3)
Ease of use 5 flames (avg 4)
Ease of lighting 5 flames (avg 4.8)
Firebox size 4 flames (avg 3.7)
How well does the airwash work 4 flames (avg 3.5)
Controllability 3 flames (avg 3)
Handle operation 1 flames (avg 2.7)
How likely are you to buy it again? 1 flames (avg 2.7)
What is your overall satisfaction? 1 flames (avg 2.8)