WhatStove?

Review of Parkray Aspect 4 stove

paint peeling

Peter Sullivan 7 years ago

Bought a 4 and a 5 from a supply only retailer based on the Parkray name and had them fitted by our own Hetas engineer

Paint has come off the doors in less than 2 weeks of use

Hunter stoves have confirmed they have paint problems on both products, but have no technical service or engineers to rectify .

They have replaced the doors and expect the end user to remove stove from housing remove all internal glass and bricks lay stove on back for screw access, refit door, glass and stove and get new Hetas certificate for £100

worst customer service ever.

Stove expert replied: Hunter allow £100 per stove when disconnection and re-connection is required under their warranty scheme. It is unfortunate that the two stoves purchased have shown similar faults that require disconnection / reconnection to allow for the doors to be changed over. Hunter Stoves confirm that they do not have technical engineers on the road that can undertake this.

Overall rating:

2.5 flames

Build Quality 1 flames (avg 3.3)
Quality of finish 1 flames (avg 3.2)
Value for money 1 flames (avg 2.3)
Ease of use 4 flames (avg 4)
Ease of lighting 5 flames (avg 4.8)
Firebox size 5 flames (avg 3.7)
How well does the airwash work 3 flames (avg 3.5)
Controllability 3 flames (avg 3)
Handle operation 3 flames (avg 2.7)
How likely are you to buy it again? 1 flames (avg 2.7)
What is your overall satisfaction? 1 flames (avg 2.8)