Review of Morso Panther stove

Really UNimpressed with stove and service.

Pet Gross 9 years ago

My mum bought this stove in 2012, four months ago the glass in one door cracked, a small crack working up from the bottom inner fixing screw, I was there at the time and she had not knocked the glass and there had been no impact from inside by falling logs etc. We both had a look at the glass and it really looked as if the crack had in some way been generated from the fixing point!?! She asked her local dealer to come and investigate and replace the broken pane, which they did not, the glass eventually cracked all the way across, then the other door cracked in exactly the same way, cracking diagonally from the bottom screw up. The glass has still to be replaced despite frequent requests to local dealer, Morso have said it is condensation from infrequent use but my mum has the woodburner in constant use and both doors have cracked in exactly the same way. Has anyone heard of this happening as a result of condensation. She sources dry wood and moisture test them before using. I am really unhappy about the way my mum has been treated and essentially she still has a stove with to broken doors, would be very grateful for any advice as she has been told by Morso that she has to refer back to the local dealer, but four months down the line they have still yet to order the glass for her let a lone come and have a look.

Overall rating:

2.5 flames

Build Quality 3 flames (avg 4.2)
Quality of finish 3 flames (avg 4.2)
Value for money 1 flames (avg 3.5)
Ease of use 3 flames (avg 4.1)
Ease of lighting 4 flames (avg 4.3)
Firebox size 3 flames (avg 4.2)
How well does the airwash work 3 flames (avg 3.8)
Controllability 3 flames (avg 4.3)
Handle operation 3 flames (avg 3.9)
How likely are you to buy it again? 1 flames (avg 3.6)
What is your overall satisfaction? 1 flames (avg 3.7)