Review of Mendip stove

Customer service at Mendip

Kevin Burt-Gray 5 months ago

I bought an ivory Mendip stove a few years ago to find the brushed steel handle once heated by the stove was dropping due to grub screw not holding the handle in place. This caused the handle to smash onto the enamel surface and chipped it accordingly. I have also experienced some crackled glazing on the edge of the stove glass and despite emailing the company on numerous occasions, there response has been lacklustre and not helpful. In fact they have not respond to my last email requesting assistance in locating some touch up paint for the stove. I will certainly not be using this company again. After sale back/service is poor, and I find them detached from their customer base.

Stove expert replied: There are other spares suppliers who should be able to source the correct touch up paint for you if this has not been resolved with the supplier. Regarding the glass crackling effect, this is due to the stove being operated on a low setting for pro-longed periods. This causes a chemical reaction between the gases and the glass that is permanent but to prevent it increasing the stove should have short periods of fast burn at least twice daily. This effect does not alter the integrity of the glass and the stove is safe to continue to use.

Overall rating:

1.5 flames

Build Quality 2 flames (avg 4.3)
Quality of finish 2 flames (avg 4.3)
Value for money 1 flames (avg 4)
Ease of use 1 flames (avg 4)
Ease of lighting 3 flames (avg 4.5)
Firebox size 1 flames (avg 4)
How well does the airwash work 3 flames (avg 4)
Controllability 2 flames (avg 4.3)
Handle operation 1 flames (avg 4)
How likely are you to buy it again? 1 flames (avg 4)
What is your overall satisfaction? 1 flames (avg 3.8)