Review of Lovenholm stove
Hot embers faling out worse than ever
After a few more days' use it is clear that this stove has a major design fault. The lack of an upstand at the front means that more often than not hot embers fall out when the door is opened. The bits that don't end up on the hearth sit on the lip and prevent the door from closing. Putting further logs in the relatively small firebox is a risky business as this often results in further glowing lumps falling out. Luckily I have the know-how and can fabricate something to (hopefully)prevent this from happening. Others may not be in this position. Unfortunately it's not something you can easily return having had it installed so will have to live with it, but it seems a huge (and fairly basic) oversight on behalf of the manufacturers.
Stove expert replied: There are two options that you may find useful to overcome the difficulties that you have explained one is a multifuel front extension which is an optional extra for this model should multifuel (wood and smokeless fuel) be the fuels of your choice. If you only wish to use wood however, then a wood burning conversion kit can be purchased which will give a larger firebox for logs and a more solid base to allow the ash to build up and provide the most efficient conditions for wood burning. There is no need to consider returning a stove when the options are available from the manufacturer should they be required and once you use an appliance often you find what it is you are really looking for and can then bespoke the stove to suit your needs. The manufacturer has covered both options and perhaps the supplier should have made the customer aware of these at the time of purchase.