WhatStove?

Review of Jotul F3 stove

Poor Warranty

Derek Coombes 10 years ago

I have two F3 stoves - the first was purchased 12 years ago - brilliant bit of kit, no problems and excellent build quality. The second was purchased 3 years ago - totally different story. The "burn" plates have disintegrated despite being used in exactly the same way as the older stove. I approached Jotul for their advice and they were very unhelpful (no fault of supplier), they say the plates are not covered by warranty. I could understand this line on a 10 year old stove, but the plates failed in less than 3 years. Read Jotul's warranty - with all the exclusions they include there is effectively very little left that is covered l - to me a totally worthless promise.

Stove expert replied: Always worth reading the small print on any warranty not only when purchasing a stove. Consumable items will not be covered, these include, liners, glass, baffle plates etc

Overall rating:

2.5 flames

Build Quality 1 flames (avg 4.3)
Quality of finish 3 flames (avg 4.5)
Value for money 1 flames (avg 3.7)
Ease of use 3 flames (avg 4)
Ease of lighting 4 flames (avg 4.1)
Firebox size 3 flames (avg 4.2)
How well does the airwash work 2 flames (avg 3.8)
Controllability 3 flames (avg 3.9)
Handle operation 4 flames (avg 4)
How likely are you to buy it again? 1 flames (avg 3.6)
What is your overall satisfaction? 1 flames (avg 3.9)