Review of Hunter Herald Inset 7
Very disappointing output with wood and smokeless fuels. The only way to get any heat is to burn coal and suffer the consequences. By the consequences I mean replacing the interior parts. I have mine two and a half years and am on my 3rd baffle plate, second set of side pieces and my second grate. the internal bricks also need to be completely replaced. I look on it now as the same as servicing or replacing parts in your car of oil burner....If I want heat I have to be prepared to replace the parts. Burn logs and it's only nice to look at but no heat at all. It was properly installed by a reputable fireplace company.
Stove expert replied: It was properly installed by a reputable fireplace company. This may be the main reason why you are so disappointed with the output that this stove produces - not the fault of the stove!