Review of Heta Inspire 40 stove

Glass has cracked !!

Stephen Norris 3 years ago

We had our Inspire 40 installed in March when we moved into our house used up to April/May.

Have started to use it again in October and noticed lots of tiny marks on the glass we burn mostly logs but do use coal as well. Got in touch with our installer who then spoke to his supplier the response was astonishing apparently we are using the wrong type of coal!!!! and they will not replace the glass.

We have checked our paperwork and there are no warnings regarding types of coal! What makes it worse is that we had multi fuel stoves in our last property half the price of this one and had no problems burning the same coal.

Very disappointed with reasons given looking into where we go from here. It seems that the stove we have is now not fit for purpose regarding being classed as a multi fuel burner.

Very unhappy

Stove expert replied: Household coal is not recommended on a closed appliance. Most smokeless fuels that end in ite are suitable eg: phurnacite, anthracite, maxibrite, taybrite. If the marks are like a spiders webb, that creep across the glass then this is due to the stove not be used correctly.Iit is being left to slumber for pro-longed periods and the flue gases are staying in the firebox for longer than normal, setting up a chemical reaction with the glass surface. It will not clean off, and has not affected to integrity of the glass. Short periods of fast burn are recommended, at least twice a day if continuous burning is taking place, these should last between 15-20 mins max.

Overall rating:

3.5 flames

Build Quality 5 flames (avg 4.8)
Quality of finish 5 flames (avg 4.8)
Value for money 1 flames (avg 3.3)
Ease of use 5 flames (avg 4.1)
Ease of lighting 5 flames (avg 4.1)
Firebox size 5 flames (avg 3.9)
How well does the airwash work 5 flames (avg 4.1)
Controllability 5 flames (avg 4.1)
Handle operation 1 flames (avg 3.6)
How likely are you to buy it again? 1 flames (avg 3.3)
What is your overall satisfaction? 1 flames (avg 3.6)