Review of Harmony 23

Very dissapointed

2 years ago

Have another Harmony without the fancy air controls and this works fantastic even without a liner in the chimney , so when we bought the 23 and had it professionally installed with a liner too we expected big things , unfortunately it's no where near as good as the cheaper version . It's as if there simply is not big enough air intakes for the 23 , my kids light the simpler one without any issue and hardly needs any kindling , the 23 needs kindling through out the day , it will never get going and get the thermometer into the Orange or red without opening the ash pan door , I have read the entire manual and watched the video about switching off under air when kindling is glowing and not worrying about it going out , however it just blacks up and then the thermometer drops way down which will cause the chimney to clog , even leaving for an hour it doesn't come back to life and so you have to keep under air open on the slide . One day after getting a good inch of glowing charcoal in the base I closed the ash pan door and tried to run with only top air but even kindling would not catch and eventually gave in and opened ash pan door as normal. Strangely the thing can be virtually out and you can chuck a large hardwood log on and providing you open ash pan door it will roar away , hence I believe the problem lies in the air control system not opening enough . It will not burn over night either , even if you have a massive glowing ash base and shut the controls down to lowest setting , so the pre heated air works in that it will always burn logs out , however the fancy air control is rubbish , save your money and get the simpler one which will have the added bonus of allowing full size logs , this one is so shallow in the bed I am having to chainsaw all my logs in half

Overall rating:

2 flames

Build Quality 5 flames (avg 4.6)
Quality of finish 5 flames (avg 4.7)
Value for money 1 flames (avg 3.2)
Ease of use 1 flames (avg 3.2)
Ease of lighting 1 flames (avg 3.5)
Firebox size 2 flames (avg 3.5)
How well does the airwash work 2 flames (avg 3.3)
Controllability 1 flames (avg 3.8)
Handle operation 3 flames (avg 3.8)
How likely are you to buy it again? 1 flames (avg 3.3)
What is your overall satisfaction? 1 flames (avg 3.5)