Review of Firemaster 5 stove

Firemaster 5 stove

Jim 8 years ago

We were initially very pleased with this stove then after less than 4 months, the glass on the door cracked. We called Cast Tek who said it wasn't covered by warranty and they wouldn't replace it but we could buy more glass from them for another £46 + carriage. We're not impressed that a stove costing £500 should have cracked glass after just 4 months of use. For that reason, we wouldn't recommend it nor would we buy a Cast Tek again. However, it does give out a lot of heat and is pretty efficient.

Stove expert replied: No manufacturer covers glass under warranty, it is a shame that you're rating the stove on this. It is like buying a car and 4 months later the windscreen cracks, there may be no obvious reason that can be found for this this and understandably it is very disappointing. Warranties do not also cover liners and other consumable parts.

Overall rating:

3.5 flames

Build Quality 4 flames (avg 3.6)
Quality of finish 4 flames (avg 3.8)
Value for money 4 flames (avg 4)
Ease of use 4 flames (avg 4)
Ease of lighting 5 flames (avg 4.4)
Firebox size 4 flames (avg 3.8)
How well does the airwash work 4 flames (avg 3.6)
Controllability 4 flames (avg 3.8)
Handle operation 4 flames (avg 2.8)
How likely are you to buy it again? 2 flames (avg 3.4)
What is your overall satisfaction? 4 flames (avg 3.8)