Review of Fireline FP5 stove

Very disappointed

Sherri Inker 5 years ago

I purchased and had fitted a FIRELINE stove manufactured by Charlton and Jenrick and I have regretted every penny spent.

1. Front main knob broke on first use and manufacturer merely sent a replacement to be self fitted (I am a women living alone) hardly customer service

2. After 3 uses top vent knob snapped and broke and again unable to use fire.

This fire that I looked forward too has turned into a useless sub standard item that was with fitting extremely costly.

I have requested manufacturers to visit and view.

May be I had a poor one off the line but with so many alternatives I wish I had bought something from a different manufacture.

Think twice and thoroughly check alternatives.

Stove expert replied: Did you go back to your supplier regarding the warranty issues that have been experienced? It is a shame and unusual that you have had two knobs breaking in a short space of time. Not what is normally expected.

Overall rating:

1 flames

Build Quality 1 flames (avg 3.7)
Quality of finish 1 flames (avg 3.8)
Value for money 1 flames (avg 3.3)
Ease of use 1 flames (avg 3.8)
Ease of lighting 1 flames (avg 4)
Firebox size 2 flames (avg 3.8)
How well does the airwash work 1 flames (avg 3.5)
Controllability 1 flames (avg 3.6)
Handle operation 1 flames (avg 3.5)
How likely are you to buy it again? 1 flames (avg 3.4)
What is your overall satisfaction? 1 flames (avg 3.4)