Review of Esse 525 stove

Not impressed

Coleen Scargill 6 years ago

my log burner had been fitted by esse with iron screws, my glass cracked..............no replacement offered or in stock at esse when I needed it..

I received new glass at cost to me of £48 with instructions informing me of the correct screws to be used. Contact with esse to get correct screws..................YES THEY WANTED ME TO PAY FOR THESE!

Overall rating:

2 flames

Build Quality 3 flames (avg 4.2)
Quality of finish 3 flames (avg 4.5)
Value for money 1 flames (avg 4)
Ease of use 2 flames (avg 4.3)
Ease of lighting 2 flames (avg 3.7)
Firebox size not yet rated (avg 3.3)
How well does the airwash work 2 flames (avg 4)
Controllability 3 flames (avg 3.8)
Handle operation 2 flames (avg 3.8)
How likely are you to buy it again? 1 flames (avg 3.7)
What is your overall satisfaction? 1 flames (avg 3.7)