WhatStove?

Review of Esse 525 stove

Not impressed

Coleen Scargill 10 years ago

my log burner had been fitted by esse with iron screws, my glass cracked..............no replacement offered or in stock at esse when I needed it..

I received new glass at cost to me of £48 with instructions informing me of the correct screws to be used. Contact with esse to get correct screws..................YES THEY WANTED ME TO PAY FOR THESE!

Overall rating:

2 flames

Build Quality 3 flames (avg 4.2)
Quality of finish 3 flames (avg 4.5)
Value for money 1 flames (avg 4)
Ease of use 2 flames (avg 4.3)
Ease of lighting 2 flames (avg 3.7)
Firebox size not yet rated (avg 3.3)
How well does the airwash work 2 flames (avg 4)
Controllability 3 flames (avg 3.8)
Handle operation 2 flames (avg 3.8)
How likely are you to buy it again? 1 flames (avg 3.7)
What is your overall satisfaction? 1 flames (avg 3.7)