WhatStove?

Review of Esse 350 stove

Firebox not under guarantee

5 years ago

I have made a mistake going for the Esse SE350 I was told this model was a 7kw convection stove. Only if you burn solid fuel, 5kw if you burn logs. The complete firebox is not guaranteed, only the cast iron frame. It is only stated by some companies that list this on their website. I did not see this prior to my purchase. My stove is one month old the glass has developed a Bloom at the bottom, I have contacted Esse and was told the glass is not under the guarantee.The cost of a new glass is £54 This company has no Good Will @ Customer services. Not recommended.

Stove expert replied: Glass and consumable items are not covered my manufacturers, the glass bloom (if a milky appearance) is likely to be caused by overdrawing of the stove and is not a manufacturing defect (it may be an installation problem or operator error). It would not happen on one firing but over a period of time and means that usage is exposing the stove to higher than normal working temperatures. This should be investigated fully as further damage may occur. You should be able to have the stove slumbering with a gentle flame, with short periods of fast burn and not a raging fire all the time.

Overall rating:

3.5 flames

Build Quality 4 flames (avg 3.4)
Quality of finish 5 flames (avg 3.4)
Value for money 2 flames (avg 3.2)
Ease of use 4 flames (avg 3.9)
Ease of lighting 4 flames (avg 3.9)
Firebox size 4 flames (avg 3.5)
How well does the airwash work 3 flames (avg 3.2)
Controllability 3 flames (avg 3.3)
Handle operation 5 flames (avg 3.8)
How likely are you to buy it again? 1 flames (avg 3.2)
What is your overall satisfaction? 2 flames (avg 3.4)