Review of Country Kiln 1 stove

Customer service?

Steven Ledaig 2 years ago

I own and run a country kiln 1 stove. This a great little stove and I would normally recommend it to anyone interested . Sadly that is now no longer the case. My grate melted at the rear ( I have never used coal btw) and I contacted country kiln via email to buy a replacement grate and asked for a price? Unfortunately for me , my request was dismissed out of hand with the reply - we don't have a grate for this mode and you can burn your wood on a bed of ash..... that's it! That was the reply. Suffice to say I could curse.... customer service..... merde!

Stove expert replied: Wood will burn best on a bed of ash but if there is a grate in a stove the ash can build up on it over time allowing woodburning conditions that are not quite as efficient as a designated wood stove but will still give good heat output.

Overall rating:

4.5 flames

Build Quality 4 flames (avg 2.9)
Quality of finish 4 flames (avg 2.9)
Value for money 4 flames (avg 3)
Ease of use 5 flames (avg 3.2)
Ease of lighting 4 flames (avg 3.1)
Firebox size 3 flames (avg 2.8)
How well does the airwash work 4 flames (avg 2.6)
Controllability 5 flames (avg 2.8)
Handle operation 5 flames (avg 2.8)
How likely are you to buy it again? 5 flames (avg 2.8)
What is your overall satisfaction? 5 flames (avg 2.7)