WhatStove?

Review of Clearview vision 500 stove

stove rusting

Michael Jones 2 weeks ago

I bought this stove after reading some of the positive reviews, I have had the stove approximately three years, I have only ever burnt seasoned wood and approved smokeless fuel, on replacing a damaged fire brick inside the stove I noticed that the back of the stove had rusted and large pieces of rusted steel were flaking off inside the stove, I contacted clearview and told them of the situation, they told me that I had lost the guarantee on the stove because I had burnt smokeless fuel and the excessive rust was due to the tar the smokeless coal gives off, if I had known that the stove was made of low grade metal that corrodes so easily I would not have spent the extra money on this stove and bought a cheaper one.They don't make it clear to their customers that even though the stove is advertised as multi fuel they play on our ignorance as most people like me would buy coal that is recommended for multi fuel stoves not knowing the risk of damaging the stove.

Stove expert replied: The manual that is provided with the stove should set out clearly the warranty / guarantee terms and conditions and also what fuel can be used on the appliance. Having looked at a manual it states: " Many manufactured solid fuels now contain oil products, these can be very corrosive, burning such fuels in your Clearview stove will void your warranty, the life of metal flues will be much reduced and glass may become opaque". It is very important for every customer to read the manual to check what is allowed as this varies with different stoves and can be a costly error should they not be followed and a problem occurs.

Overall rating:

3.5 flames

Build Quality 5 flames (avg 4.6)
Quality of finish 3 flames (avg 4.6)
Value for money 5 flames (avg 4)
Ease of use 3 flames (avg 4.4)
Ease of lighting 2 flames (avg 4.5)
Firebox size 3 flames (avg 4.5)
How well does the airwash work 3 flames (avg 4.5)
Controllability 3 flames (avg 4.5)
Handle operation 2 flames (avg 3.9)
How likely are you to buy it again? 5 flames (avg 4.3)
What is your overall satisfaction? 5 flames (avg 4.4)