WhatStove?

Review of Clearview 650 stove

Poor SERVICE

2 years ago

We had this stove fitted and we had a problem with it over heating and roaring. We had little confidence in our fitter after he removed the chimney lining, on this second visit.. He did not replace it. Now we have problems with the room filling with smoke. l have contacted Clearview and was given a number for a service engineer. Nearly one week later and lots of telephone calls l still have no appointment date for an experienced engineer. l spoke to one who told me to ring back the next day as he didn't have a diary with him. I did so at the time that l was told only to get another answer phone. Still no joy. We have another clear view stove which is very efficient and have never had a problem with it. I didn't find the staff helpful when l rang the office.

Stove expert replied: Not sure why a liner would be removed and this could be part of the smoking problem now being experienced. A liner will keep the flue gases warm and increase the lift of gases away from the stove. Contact a Hetas engineer who should be able to re-install the stove as per the manufactures guidelines. I would suggest getting a flue draw test done to check that the draw on the chimney with a liner does not exceed those recommended - a damper or stabilizer will give further control should either be required.

Overall rating:

2 flames

Build Quality 2 flames (avg 4.3)
Quality of finish 2 flames (avg 4.4)
Value for money 5 flames (avg 4.1)
Ease of use 2 flames (avg 4.5)
Ease of lighting 3 flames (avg 4.5)
Firebox size 1 flames (avg 4.6)
How well does the airwash work 1 flames (avg 4.4)
Controllability 2 flames (avg 4.3)
Handle operation 1 flames (avg 3.8)
How likely are you to buy it again? 1 flames (avg 4.2)
What is your overall satisfaction? 1 flames (avg 4.2)