Review of Burley Hollywell 9105 stove


3 years ago

What a waste of £650. Had installed end of February. Within 2 weeks the glass has frosted. it constantly gives out white smoke no matter how dry the fuel is..but the main problem is that even with the air vent fully closed it's still roaring and going through wood like there's no tomorrow. I have never seen that slow flaming fireball effect. Had someone from Burley to come and look and he thinks the door is the problem letting air in. Which could be possible because when I look at the door it drops down at least 5mm. So thought I would check the reviews on this site and to my amazement there seems to be a lot of complaints on these stoves but the company seems to look at faults with the customers and turn the faults away from their product. I find it rather embarrassing when my neighbour has a converted gas bottle in his shed which doesn't produce any smoke but our bedale smokes like hell. But am sure burley will put the blame on me the customer as usual. So I would not recommend these burley stoves to anyone.

Stove expert replied: If Burley have said the door is the problem have they not offered to get this rectified? To check that the door is sealing shut a piece of paper between the door and body of the stove and see if you can pull it out, if you can then the door needs adjusting for a better seal with the body. For glass to smoke over so quickly the flue draw may be excessive and this needs to be checked as a damper or stabilizer may be required for you to gain control over the stove. The stove should slumber / die down when the controls are shut. Do check that the fuel that is being burnt is dry and seasoned with a moisture content of less than 20% to prevent excessive smoke being produced. As you are not happy with the stove and have already contacted Burley perhaps further contact to rectify the problem should be requested as this is still under warranty having only been fitted in February. At least a report from Burley following their visit should be provided with their findings so that any issues that they found can then be addressed.

Overall rating:

1 flames

Build Quality 1 flames (avg 4.3)
Quality of finish 1 flames (avg 4.2)
Value for money 1 flames (avg 4.2)
Ease of use 1 flames (avg 4.5)
Ease of lighting 1 flames (avg 4.4)
Firebox size 1 flames (avg 4.3)
How well does the airwash work 1 flames (avg 3.9)
Controllability 1 flames (avg 4.2)
Handle operation 1 flames (avg 4.3)
How likely are you to buy it again? 1 flames (avg 4)
What is your overall satisfaction? 1 flames (avg 4.1)