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Review of Broseley eVolution 26 boiler stove

Not fit for purpose...!!. dreadful after care from Brosleley

Andrew Butterfield 2 years ago

We Purchased the Broseley stove approx 4 years ago, it smoked on the day of installation and has smoked ever since, when we re-fuel. We have contacted Broseley direct, for help and assistance on many occasions and they are dreadful, no help what so ever, and just want to pass the book back to the consumer. Telling us that our wood is not dry enough, we even lit the fire with off cuts of dry timber i.e. Skirting boards etc and took a video of the amount of smoke bellowing from the door as we tried to re-fuel. We feel Broseley are an un professional company, not willing to get to the bottom of these problems.... We have a young family and feel the level of smoke is just not safe for us all to be breathing in. Not wanting to be beaten by this stove we have had 4 separate stove/chimney engineers out to it to give advice and each one says the stove has a manufacturer problem.

We have changed from single skin Flue to double skin inside the house we have extended the chimney outside to 9 Mtrs, paid an engineer to construct a chimney support bracket. we added an electric fan, tried a dragons tail, swept the chimney regularly, cleaned between the baffles and taken the side panel off to clean above the fire box. Asked Broseley to come out and assist us t get to he bottom of this problem. They have refused. WHY ARE THEY STILL SELLING THESE FIRES????

Stove expert replied: The reviews of this stove do consistently mention that this stove smokes into the room and you have clearly had the same experience. It is clear that because it is heavily baffled it needs a tall chimney and a good draw and it would certainly appear that any bends in the system should be avoided. Why the stove should still smoke into the room even when you have a fan on the flue is nonetheless hard to understand. With high output boiler stoves it is always recommended to use a load unit to keep the firebox temperature up, burn very dry wood and only re-fuel once the existing load has burnt down to red embers. Nonetheless from the reviews it appears that everything has been tried but these stoves still have a tendency to smoke when the door is opened. I understand that this has now been removed and the replacement boiler is operating well. with no further adjustment to the flue or other elements of the installation.

Overall rating:

4.5 flames

Build Quality 5 flames (avg 3.8)
Quality of finish 5 flames (avg 3.9)
Value for money 2 flames (avg 3.1)
Ease of use 5 flames (avg 3)
Ease of lighting 5 flames (avg 3.9)
Firebox size 3 flames (avg 4.2)
How well does the airwash work 5 flames (avg 2.6)
Controllability 5 flames (avg 2.7)
Handle operation 2 flames (avg 4)
How likely are you to buy it again? 5 flames (avg 3.2)
What is your overall satisfaction? 5 flames (avg 3.4)