Review of Bergen stove

No one told me you need a really strong draught

Sara Peacey 8 years ago

It is a lovely stove but only suitable for very good chimneys. The literature does not make this clear. I have lined my chimney but it still doesn't work, the fire goes out if the door is closed as air cannot enter the stove without strong negative pressure. I got more heat from an open fire. I have just wasted £2000 because the extra requirements were not made clear before I bought it and the Hetas engineer was also unaware it has greater requirements than a normal 5kw stove. Even the installation instructions are unclear.

Stove expert replied: I am sure that there will be a way to make this stove work better! Contact a chimney specialist for further assistance as it is shame if you are disappointed. Otherwise contact manufacturer for help as to how to overcome this problem.

Overall rating:

3 flames

Build Quality 5 flames (avg 4.5)
Quality of finish 5 flames (avg 4.7)
Value for money 3 flames (avg 3.8)
Ease of use 1 flames (avg 3.7)
Ease of lighting 1 flames (avg 3.6)
Firebox size 5 flames (avg 4.5)
How well does the airwash work 2 flames (avg 4)
Controllability 2 flames (avg 3.4)
Handle operation 5 flames (avg 4.3)
How likely are you to buy it again? 1 flames (avg 3.7)
What is your overall satisfaction? 2 flames (avg 3.8)
  • Brooksoap04 Reid said 6 years ago:

    My friend had a similar problem and the fire would only light/stay lit if the door was open. She spoke to ACR and others and it would seem that you must have at least a 10mm clearance at back of the air inlet valve (located at the back of the stove)for it to draw properly. A greater space will improve it further. She did have to go through the hassle of having the sandstone lintel moved and the fire relocated (all done at the fitters cost as he should have known!)but she is all smiles now :)