WhatStove?

Review of Bergen stove

Stove brick broken 4x and Stovax UK rep would not honour warranty

Victoria Lewis last month

First let me say how much I loved this stove and how very easy I found it to light, run and clean. Seriously love everything about it including design and ease of use. However, the front middle brick broke after using it for about a month. Stovax said it wasn't covered under the warranty. I had to pay 20 to get a new one which broke after another month. They sent their engineer who couldn't see a problem but replaced the brick yet again. It has cracked down the middle two more times which results in the efficiency dropping and the glass no longer staying clean. Stovax have been patronising, rude and have refused to honour the warranty, insisting that I am at fault by throwing the wood in and running it with too much wood and too hot. None of these are true as I have a thermostat to ensure it is kept at the correct temperature. I must have a faulty model but they will not replace it - what a total waste after waiting so long to be able to afford it. Stovax should be ashamed of themselves. The 10 year warranty means absolutely nothing.

Stove expert replied: A stoves warranty does come with certain terms and conditions as with all makes and models. The liners / bricks are not covered by manufacturers as they are classed as consumable. They appear to have replaced the brick when their engineer called which I am assuming was free of charge. When they crack, have you tried fire cement to keep the parts together, this may then mean that a replacement is not required and the efficiency is not affected - worth trying as this seems an ongoing issue with this stove.

Overall rating:

3 flames

Build Quality 1 flames (avg 4.5)
Quality of finish 5 flames (avg 4.7)
Value for money 1 flames (avg 3.8)
Ease of use 5 flames (avg 3.7)
Ease of lighting 5 flames (avg 3.6)
Firebox size 5 flames (avg 4.5)
How well does the airwash work 1 flames (avg 4)
Controllability 5 flames (avg 3.4)
Handle operation 2 flames (avg 4.3)
How likely are you to buy it again? 1 flames (avg 3.7)
What is your overall satisfaction? 1 flames (avg 3.8)