Review of Bergen stove

Serious issues lighting this fire!!

Stuart Henderson 2 years ago

Ever since I had this installed in February we have had nothing but problems lighting the fire. Numerous occasions my living room has been filled with smoke, and I mean a lot of smoke. We''ve had to have to room fumigated 3 times now!

I thought it may have been an issue with the flue or ventilation so the contractor fitted an external vent straight into the fire. The flue is twin wall insulated, plenty high enough but just does''t seem to pull the smoke away from the firebox on lighting, with everything flowing into the room even through the air vents on the fire.

I've been told I need to heat the flue before lighting but surely lighting a fire is enough to heat the flue. I've been told to use a gas gun to heat it for 5 minutes, surely I can't be expected to sit with a gas gun anytime we want to light a fire. I feel its been a waste of money. We had a wood burner in our last house, zero issues lighting.

Latest attempt to light tonight, same issue and my 12 week old daughter was sleeping in the room as it filled with smoke.

Contemplating removal of the stove.

Stove expert replied: The manufacturer is making contact with the customer to try to resolve the problem being experienced. If the flue draw is too low (this can be tested by the installer) then a flue fan may be required and this is then an installation problem and not the stove that is at fault. The flue used is rear on this installation and ideally it should top, the gases are collecting in the 45 degree elbows and preventing them from getting away quickly hence the problem. Either change to 90 degree T or top flue recommended, customer to follow up with installer.

Overall rating:

2 flames

Build Quality 5 flames (avg 4.5)
Quality of finish 4 flames (avg 4.7)
Value for money 1 flames (avg 3.8)
Ease of use 1 flames (avg 3.7)
Ease of lighting 1 flames (avg 3.6)
Firebox size 3 flames (avg 4.5)
How well does the airwash work 2 flames (avg 4)
Controllability 1 flames (avg 3.4)
Handle operation 3 flames (avg 4.3)
How likely are you to buy it again? 1 flames (avg 3.7)
What is your overall satisfaction? 1 flames (avg 3.8)