WhatStove?

Review of ACR Neo 3C

Poor Quality Glass - Cracked In Under 12 Months

Donna Owen 9 months ago

Having gone to get it ready for winter and the first chimney sweep, the internal glass has completely snapped in half and the other side is showing heir line cracks. Unfortunately glass in not under the warranty even after the product not being 12 months old. I am in shock and I was asked if I had damaged it. For such an expensive fire I would not expect the glass to fail, this is costing me over £100 to fix and was advised to claim on house insurance! I would advise but one with just the door glass panel, as I think this is a fault.

Overall rating:

3.5 flames

Build Quality 1 flames (avg 3.7)
Quality of finish 5 flames (avg 4.5)
Value for money 2 flames (avg 3.3)
Ease of use 5 flames (avg 4)
Ease of lighting 5 flames (avg 4)
Firebox size 1 flames (avg 3.5)
How well does the airwash work 3 flames (avg 2.7)
Controllability 5 flames (avg 4.3)
Handle operation 5 flames (avg 4.2)
How likely are you to buy it again? 2 flames (avg 2.8)
What is your overall satisfaction? 2 flames (avg 3.2)