Review of Huntington 30 Stovax stove
We have had stoves before and we love them so when we moved into our new home the first thing we did was to get a stove installed. We decided on the Huntington 30. Wrong choice !We thought it would be a good well built and designed product but it''s not. Firstly the riddling grate clogs up in no time making it a useless feature. Secondly the ash pan is way to small as half of the ash does not fall into it and when you try to remove the pan ash falls out of the sides onto a slate hearth which is not easy to clean. And to try to get out the remaining ash is very hard and messy. Thirdly ash falls out from other parts underneath it which is also very hard if not impossible to clean up. Fourthly you need to use an awkward tool with your left hand to open and close the door. And last but not least the customer service received is terrible. After I called them and explained the above I was told that they have never heard anything like this before but they did say they would get another department to call me and get an engineer out to have a look and to be fair they did call me but they wanted £119 to come and have a look. They were told not to bother. All in all a terrible product and equally terrible customer service. If I could put a zero in the score I would.
Stove expert replied: Stovax have done what they said they would by calling you back, to make a charge to come out to inspect a fault is not uncommon with manufacturers and in some cases they do not have engineers so can't offer this service. The grate fowling may be down to the type of fuel used as they do vary greatly and perhaps an alternative should be tried. You state that it clogs up in no time, not really sure how long you mean, do you clear the stove out daily? Ash hoovers are readily available for removing any ash that fails to fall into the ashpan and the hearth is there for the very reason you explain to prevent ash from falling onto any combustible materials and should be made from a material that is easily cleaned.