WhatStove?

Review of Hunter Herald 8 stove

DISGUSTING SERVICE

2 years ago

Bought my Herald 8 slimline in December 2015 after 2 months the door seals began to disintegrate. After contacting Hunter stoves and getting into a long email conversation with a lady I was told this could not happen because of Hunter stoves incredible quality control people. I finally managed to get new seals on the 10th of September, this has taken 7 months. After looking at the website as to how to fix the new seals I have discovered that the screws and brackets that hold the seals in place are missing, I am so glad these quality control guys are there to check these things before dispatch

Stove expert replied: Any warranty issues that occur during the warranty period should be dealt with by the stove supplier in the first instance, as this is who you have your contract with. They will then deal with the manufacturer to get this rectified on your behalf. It is not clear why this procedure was not followed from the above. It is a shame that you have had to wait for the replacement parts and found that the brackets were not originally supplied, quality control is taken seriously by stove manufacturers and I am sure that following this being bought to Hunters attention, improvements will be made to prevent similar from occurring in the future.

Overall rating:

1.5 flames

Build Quality 1 flames (avg 3.6)
Quality of finish 1 flames (avg 3.9)
Value for money 1 flames (avg 3.6)
Ease of use 1 flames (avg 4)
Ease of lighting 1 flames (avg 4)
Firebox size 2 flames (avg 3.9)
How well does the airwash work 2 flames (avg 3.5)
Controllability 2 flames (avg 3.4)
Handle operation 1 flames (avg 3.1)
How likely are you to buy it again? 1 flames (avg 3.3)
What is your overall satisfaction? 1 flames (avg 3.5)