WhatStove?

Review of Hunter Herald 8 stove

Unhappy with stove

Kevin Bien 10 years ago

bought this stove by mistake had a yeoman years ago and the graphics and lettering are very similar wish I hadn't.

1.blowback of smoke when opening doors.

2. rear flu position is next to useless had to change to top.

3. poor quality glass heat cracking after a month.

4. impossible to remove baffle plate like the crypton factor to get it back in.

5. customer service terrible.

6. rude staff on phone.

7. top air was misaligned when shut down leaked on left side

Stove expert replied: 1. Perhaps you need an anti down draught cowl on the flue or more air in the room to solve this problem as it is not the stove at fault but the flue system / installation. This should be investigated further. 2. A rear flue option should not cause any problem if the flue draw is adequate and you have not exceeded the max length of 150mm, it may not suit your situation but having the option gives more flexibility. 3. Glass can crack at any time and as it had been in tact for a month would not imply a faulty product. 4. Internal components do usually require a knack to remove and re-install, if it is undertaken on a monthly basis (as suggested) you should become more familiar with finding the easiest wasy to undertake this proceedure. 5 and 6. Unsure if you had poor customer service from the company you purchased the stove from or from the Manufacturer. 6. If the air wash is misaligned then this should be covered under warranty and should be taken up with the supplier.

Overall rating:

2 flames

Build Quality 2 flames (avg 3.6)
Quality of finish 1.5 flames (avg 3.9)
Value for money 0.5 flames (avg 3.6)
Ease of use 2.5 flames (avg 4)
Ease of lighting 2.5 flames (avg 4)
Firebox size 3.5 flames (avg 3.9)
How well does the airwash work 3.5 flames (avg 3.6)
Controllability 2 flames (avg 3.4)
Handle operation 2.5 flames (avg 3.1)
How likely are you to buy it again? 0.5 flames (avg 3.3)
What is your overall satisfaction? 1.5 flames (avg 3.5)