Review of Franco belge Savoy Elegance - MKII
Franco Belge Savoy elegance DEFRA
We love the warmth, big window, super air wash and ease of use but....
It was installed by a (so called) Hetas engineer and we have had several problems: 1) We have continually had smoke smell problems on refuelling. We have subsequently had a liner installed and vermiculite insulation added for insulation. 2) The back firebrick cracked and Franco Belge sent a modernised replacement but now that has cracked in 3 places. We are waiting for another replacement from FB but have no confidence that that one will not break 3) The stove started making load clicking noises and this was followed by the glass cracking from bottom to the top. Have ordered a new glass (from a cheaper supplier) for £55 4) Meanwhile the glass is cracking again and the window is about to disintegrate. All this and the stove is only 7 months old! Not a happy chappy and neither is the stove fitter as I have withheld £200 but he says he can do no more? All comments welcome because everyone appears totally happy with their FB stove or others makes with no smoke/smell problems, no firebrick problems and certainly no loud clicking noises. I have ignored the glass problem as this could possibly of been a log falling on the glass etc. Gary CahStove expert replied: The loud clicking noise, where is it coming from? If the airwash, check that it has been welded fully in place. Yous say that the glass may be down to a log falling on it, could the liners be down to refuelling energetically?