WhatStove?

Review of Clearview Solution 500 stove

Clearview - great stove, awful compant

Brian Itzen 9 years ago

Overall, pleased with the stove generally. Though we had a few niggles and there was no manual/instructions included.\n\nWe emailed and phoned Clearview head office on numerous occasions.\n\nNo reply to emails whatsoever.\n\nNo call back from messages left on their answerphone.\n\nGot through ONCE in about 7 calls - unfriendly and unhelpful woman who said she'd get someone to call back. They didn't.\n\nStill, the stove's OK despite all that, though a tad expensive for what it is. \n\nHad I known Clearview simply seem to want your money and then leave you high and dry, I'd have gone for a Charnwood or Morso.\n\n\n

Stove expert replied: when one buys a stove one should really go through to the retailer for product support, not the manufacturer or main importer. The way that the stove industry is set up means that the manufacturer services the retailer, and it is the retailer who supports their own sales. So the manufacturer, in this case Clearview, is not set up to provide individual support to people who have bought their stoves. One should always go back to the retailer.

Overall rating:

3.5 flames

Build Quality 4 flames (avg 4.3)
Quality of finish 4 flames (avg 4.1)
Value for money 2 flames (avg 3.1)
Ease of use 4 flames (avg 4.4)
Ease of lighting 4 flames (avg 4.1)
Firebox size 4 flames (avg 4.2)
How well does the airwash work 4 flames (avg 4.1)
Controllability 5 flames (avg 3.9)
Handle operation 4 flames (avg 3.8)
How likely are you to buy it again? 3 flames (avg 3.7)
What is your overall satisfaction? 4 flames (avg 3.9)