Review of Hunter Herald 14 stove
Hunter 14
This is our 4th Hunter stove and I'm afraid it will have to be the last, not because it isn't a perfectly adequate stove, but because in our area it is just about impossible to get anyone to agree to look at the thing when we had a problem.
Our mistake really, we didn't buy it through a dealer because the delivery waiting time was up to 5 months, so we bought on-line (DELIVERY JUST 10 DAYS) and therefore got no back-up, no installation help, no advice and could find absoloutly knowone at any price who would carry out the work. Obviously had we known this before we purchased then we would never have bought it in the first place, another sad but clasic case of not reading the small print. It has taken 8 months and nearly £2,000 to get it working fairly satisfactorily - we would certainly go for an Aga or Rayburn next time and have the cooking facility in place of the not very good radiator heat.Stove expert replied: Not all online retailers have such poor service, or as long a lead time as 10days. Find a supplier who will take care of the whole job from designing the installation, making sure all the materials needed show up on time, arranging for installation and liaising with the installer throughout, providing aftersales advice and support. Whether that is an online supplier or a bricks and mortar shop is beside the point - getting a good serivice is the key.