Thornton Dale stove Hot

Happy with the stove overall, got a silver one fitted, very contemporary and sleek.

One problem with these stoves, the internal welds on the door for the vent doubler plates and specification plates and glass attachment brackets are visible on the external surface. The welds are too deep through the door material. They would not send me a replacement door while they 'investigated' the obvious quality or process defect and so two weeks on I have no door and cannot burn. Poor customer service IMHO. Sending a temporary replacement would have been no problem and would have totally satisfied me (and allowed me to continue using the product which is my biggest gripe with the poor customer back up.)

I wonder what would happen with a defect 5 years down the line..... has not instilled me with confidence regarding the back up. Interestingly their website clearly states that you have no redress with them directly, only with your dealer.... It is the dealer who has the relationship with T & C... Sloping shoulders!!!!

That said the stove otherwise is excellent. Clean glass, easy light complete burn out and very sleek.... I would recommend again but with the caveats detailed above and below. If there was a customer service mark it would only be a 1 I'm afraid.

Look out for the welds though.. Come on T & C pick up your customer service game a bit so we can be a little more confident, and sort out the welds.

Stove Expert Replied: Your contract is with the dealer who should be sorting this out for you as they have taken your money, this is the law! That said good customer service should be automatic by any manufacturer not the luck of the draw.

One of the best things I've every bought.Had it in over a year now. Situated in dining room on internal wall in four bedroom house, with large lounge and kitchen. Having been down to -12 outside temp, it easily maintaines +22/+24 deg through the whole house, which means we don't use our central heating system anymore. I used to keep it in over night but with it been so easy to light I don't bother anymore. It gives such a good burn that it leaves very little ash, only having to empty once a week, twice on rare occasions. I can't praise it enough and would recomend it to anyone. You do need a good place to store your timber if you don't have a good log supplier nearby, I already have next years logs in store.

Stove Expert Replied: Wood stores are a must if you are a committed stove user, worth getting next years wood in to ensure it is well seasoned.

Really efficient. Plenty big enough to take some good sized logs. Burns very cleanly and the glass stays clean showing off a lovely fire. As yet to get it completely right when trying to leave in over night. I seem to either keep it clean burning and out by the morning or shut it down too much and have a burning fire but black glass. As this is the second wood burner to go in this particular fireplace after replacing the last one which had done 17 years and didn't have a glass door to worry about this one is taking a bit of getting used to. My only worry is breaking the glass door as it is a single 'curved' sheet of glass and it has to come from Germany (the only one not British made!)and apparently is very expensive. Something I didn't find out until it had been installed. Best make sure I don't shut it too quicky with a log protruding the door!!

All the same a really good looking and effiecient bit of kit!!