WhatStove?

Review of Firefox 12 stove

Freezing cold

Alice Bennett this week

I am baffled. I had Firefox 12 installed a few days ago and I have lit it twice. It is freezing. I am so disappointed. I have to stand by it to feel the heat. I burn briquettes and wood. I had a new flue liner installed with it. The wind blows down the chimney into the stove. I might as well have had a fridge installed. It is supposed to be 12KW I think but it feels like 3 KW. It does not throw out any heat. I really want a refund as the whole installation cost 2,000.

Stove expert replied: Would suggest going back to installer as this needs further investigation. With a liner installed the flue draw should be adequate for the stove, is there an airbrick in the room? What sort of cowl is on the flue as an anti down draft one may be required to prevent smoke coming back down the chimney. The chimney / flue system may need to be made taller if there are other flues / chimneys in the property. Was the liner insulated? Have you tried smokeless fuel to see if this works better? Do not give up before all avenues have explored.

Overall rating:

1.5 flames

Build Quality 1 flames (avg 4)
Quality of finish 3 flames (avg 4.1)
Value for money 1 flames (avg 4.2)
Ease of use 1 flames (avg 4)
Ease of lighting 1 flames (avg 3.8)
Firebox size 5 flames (avg 4.9)
How well does the airwash work 1 flames (avg 3.2)
Controllability 1 flames (avg 3.3)
Handle operation 3 flames (avg 2.7)
How likely are you to buy it again? 1 flames (avg 3.9)
What is your overall satisfaction? 1 flames (avg 3.8)